FAQ
How do I place my order?
To place an order:
- Finish adding your desired items to your shopping cart.
- You may complete your purchase through our website checkout or through PayPal.
โ If youโd like to continue through our website checkout, please click the green โCheckoutโ button located on the right side of the screen.
โ If youโd like to continue with PayPal, please click the PayPal button.
- You will be taken to our Customer Information page, where you will be asked to enter:
โ Email address
โ Name
โ Address
- If you have a valid discount code, you may enter it in the โDiscountโ field on the right side of the screen. Be sure to click โApplyโ so your discount can be calculated and applied to your order.
- Continue by clicking โContinue to Shipping Method.โ Please make sure your delivery address is entered correctly, especially if it is different from your billing address. Once everything is complete, click โContinue to Payment Method.โ
- You will then need to enter your payment details. You may also have the option to indicate that your shipping and billing information are the same, if applicable.
- Once you have completed the form, click โComplete Order.โ You will be taken to a page showing your order summary and on-screen order confirmation. You will also receive a second confirmation by email.
If you experience any issues during checkout, please feel free to contact our customer service team at service@dgvanxi.com.
What if items are missing or I receive the wrong product?
For missing or incorrectly shipped items, please contact us at service@dgvanxi.com.
Please include your transaction reference number or Order #, and provide proof such as a photo. The image file should be under 1 MB.
Weโll be happy to resend the correct item at no additional cost. You do not need to return the item that was sent by mistake โ you may keep it as a gift from us.
How do I know my order was successfully placed?
You will receive a confirmation email containing your order number and purchase details.
Iโd like to change the items I ordered. What should I do?
Order changes are allowed on the same day the order is placed, on or before 11:00 PM PDT, GMT-7.
Please contact us at service@dgvanxi.com to request a change.
How do I add items to my cart?
To add items to your cart:
- Go to the product page of the item youโre interested in and select your preferred options. When you click โAdd to Cart,โ you will be taken to your Shopping Cart page.
- Enter the quantity you would like to order using the โQuantityโ field next to the product image. After entering the quantity, you may continue shopping or proceed to checkout.
How do I view whatโs in my shopping cart?
To view your cart, click the cart icon at the top of the website.
Once you click the icon, you can easily update the quantity of any item in your cart. You can also remove an item by clicking โRemoveโ below the quantity listing.
How do I remove items from my cart?
First, click the Cart icon in the upper-right corner of your screen.
You will see all items currently in your cart. Once you find the item you want to remove, click โRemoveโ below the quantity listing. The item will be removed automatically, and the page will refresh to show your updated cart.
How do I change the quantity of an item in my cart?
First, click the Cart icon in the upper-right corner of your screen.
You will see all items currently in your cart, along with the quantities selected for each item. To change the quantity, click the โQuantityโ field for that item and enter the desired amount.
Once updated, the quantity and related total amount, if applicable, will automatically refresh and display correctly on the right side of your screen.
What browsers are recommended for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What payment options do you accept?
We accept four major credit cards:
โ MasterCard
โ Visa
โ American Express
โ Discover
We also accept:
โ PayPal
โ Apple Pay
How do I pay using PayPal?
PayPal is one of the easiest ways to pay online.
Once you have finished adding items to your cart and are ready to complete your purchase, click the PayPal button. You will be redirected to the PayPal website.
Please make sure your information is entered correctly for fast and hassle-free payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
- Choose the item you want to order, then click the green โCheckoutโ button.
- You will be taken to our Customer Information page. Fill in the required information.
- You will see a โDiscountโ field in the upper-right area of the page.
- Enter your discount code and click โApply.โ Please check the order summary below to confirm that the discount has been applied and is valid.
What is your return and exchange policy?
Please refer to our Return Policy for more information about returns.
Our customer service team is available 24/7. We will respond to your inquiry as soon as possible.
How do I return an item?
For more information, please contact our support team at:
What is your cancellation policy?
Order cancellation is allowed on the same day the order is placed, on or before 11:00 PM PDT, GMT-7.
After that time, cancellations may no longer be accepted. Please contact us at service@dgvanxi.com to request a cancellation.
Is ordering online secure?
Yes. We take great care with the information you provide when placing an order through our online store or through any other method.
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the industry-standard SSL, Secure Sockets Layer protocol.
Is it safe to use my credit card on your website?
Yes. To help ensure a secure payment process, our website uses a reliable credit card payment processor and secure online payment gateway.
All data is protected with AES-256 encryption.
Is my personal information kept private?
Yes. Any information you share with us is private and confidential.
We will never share, rent, or sell your personal information without your consent, except as required by law.