Shipping Policy

 

When can I expect to receive my order?

All orders are shipped from our warehouse within 5 business days after the order is placed.

Once shipped, delivery typically takes 10–20 business days, depending on carrier availability and the delivery location.

We apologize in advance for any shipping delays that may occur due to customs clearance, customs inspection, or transportation delays caused by the carrier.


How can I track my order?

A tracking number will be provided in your shipping confirmation email.

You can use the tracking number to check your order status at:

www.dgvanxi.com


What are your shipping rates?

We offer a fixed shipping rate of $2.99 USD to all destinations worldwide.


Which countries do you ship to?

We currently ship worldwide.

However, if your country or region is not supported by our logistics partners, we will notify you as soon as possible and make the necessary adjustments to your order.

For more information about our available shipping destinations, please contact us at:

service@dgvanxi.com


How can I change my shipping address?

Shipping address changes are only allowed on the same day the order is placed, on or before 11:00 PM PDT, GMT-7.

To request an address change, please contact us at:

service@dgvanxi.com


Can I ship to a different address than my card billing address?

Yes, you can.


How is my order shipped?

Orders are shipped on regular business days, excluding holidays.